What is a Patient User Group?
Basically it's a group of patients and staff from the practice who meet to discuss issues surrounding the practice and the service it offers.
Why have a PUG?
It provides patients with the means to make suggestions to improve the service the practice offers or to express any general concerns they may have.
How often does the group meet?
Four times a year –in March, June, September and December.
Who can join?
Anyone registered as a patient. The group is particularly keen to recruit younger members, especially young parents.
What difference does the group make?
To date the PUG have had a say in several areas; for example, the group helped shape the format of the practice leaflet, it was at the group's request that the services offered by local pharmacies are displayed in the waiting room. They also discuss the results of the practice surveys and help formulate the action plan